1. Booking Confirmation
A booking is confirmed once Uwanda Tours & Safaris receives a deposit and sends you a written confirmation via email. By confirming a booking, you acknowledge that you have read and accepted these Terms & Conditions on behalf of all travelers in your group.
2. Payments
A non-refundable deposit (typically 30% of the total tour cost) is required at the time of booking to secure your reservation. The balance must be settled no later than 45 days prior to the tour start date. Bookings made within 45 days of departure must be paid in full immediately.
Payments can be made via bank transfer, online payment link, or other approved methods. Bank charges are the responsibility of the client.
3. Tour Modifications & Changes
Uwanda Tours & Safaris reserves the right to modify itineraries, transport, or accommodation in the interest of client safety, comfort, or circumstances beyond our control. You will be notified promptly of any major changes and may choose to:
- Accept the revised arrangements,
- Book an alternative safari of similar value, or
- Cancel your booking with applicable compensation.
Minor changes (e.g., timing adjustments or equivalent substitutions) do not qualify for compensation. No compensation is available for changes caused by force majeure events such as natural disasters, political unrest, or pandemics.
4. Cancellation By The Traveler
All cancellations must be made in writing. The following charges apply:
- 60+ days before departure – 50% of deposit forfeited
- 45–60 days before departure – 100% of deposit forfeited
- 30–44 days before departure – 80% of total cost forfeited
- 0–29 days before departure – 100% of total cost forfeited
We strongly recommend obtaining travel insurance that covers cancellation, medical emergencies, and interruptions.
5. Cancellation By Uwanda Tours & Safaris
If Uwanda Tours & Safaris cancels a tour for any reason other than client default or force majeure, you will receive a full refund or be offered an alternative tour of equal value. We are not responsible for additional expenses incurred by travelers, such as international flights or visa costs.
6. Travel Insurance
Comprehensive travel insurance covering trip cancellation, medical expenses, evacuation, and personal belongings is mandatory. Proof of valid insurance may be required before departure.
7. Health & Medical Conditions
Travelers are responsible for ensuring they are medically fit to participate in safari activities. Please inform us in advance of any medical conditions, dietary needs, or disabilities. Uwanda Tours & Safaris is not liable for illnesses, injuries, or death resulting from pre-existing health conditions.
8. Passports, Visas & Vaccinations
It is the traveler’s responsibility to obtain and carry valid passports, visas, and vaccination certificates as required by Tanzanian law. Uwanda Tours & Safaris provides general guidance but is not responsible for denied entry or related expenses due to incomplete travel documentation.
9. Wildlife & Safari Conduct
Our safaris take place in natural wildlife habitats. Travelers must follow the instructions of guides at all times. Uwanda Tours & Safaris cannot be held responsible for incidents resulting from non-compliance with safety regulations or reckless behavior during wildlife encounters.
10. Photography & Marketing
Uwanda Tours & Safaris may use photos or videos taken during safaris for promotional purposes (social media, website, brochures) unless the client explicitly requests otherwise in writing before the tour.
11. Complaints & Dispute Resolution
If you experience a problem during your safari, please notify your guide or our office immediately so that corrective action can be taken. Unresolved issues must be submitted in writing within 14 days after your trip ends.
In case of dispute, both parties agree to first seek an amicable settlement. If unresolved, disputes will be governed by Tanzanian law and settled in the courts of Tanzania.
12. Liability & Responsibility
Uwanda Tours & Safaris acts as an agent for third-party suppliers. We are not liable for injury, loss, delay, or damage caused by third parties, acts of God, or events beyond our control. Our liability is limited to the total value of services booked directly through us.
13. Updates To Terms & Conditions
Uwanda Tours & Safaris reserves the right to revise these Terms & Conditions at any time without prior notice. Updates take effect immediately upon being posted on our website. Continued use of our services signifies acceptance of the latest version.